Refund policy
Returns Policy and Complaints Procedure
Operator:
Filip Lier, Company ID (IČO): 29811660, Vochov 277, 330 23 Vochov
Email: mercurys95@yahoo.com | Phone: +420 777 420 565
Returns within 14 days
As a consumer, you have the right to withdraw from the contract without giving any reason within 14 days of receiving the goods.
Conditions for returns:
- The goods must be unused and undamaged
- The goods must be in their original or equivalent packaging
- The return must be notified before the 14-day period expires
How to return goods:
- Email us at mercurys95@yahoo.com with the subject “Return — order number”
- Include your order number and the reason for the return
- We will send you instructions for shipping the parcel
- Pack the goods and send them to our address
Return shipping:
Free — we cover the cost of the return.
Refunds:
We will refund you within 14 days of receiving the returned goods, using the same payment method you used.
Exceptions — non-returnable items
The right of withdrawal does not apply to goods marked Final Sale. You will always be notified of this label before purchase.
Complaints (defective goods)
If you received damaged or defective goods, you have the right to file a complaint.
Warranty period: 24 months
How to file a complaint:
- Email mercurys95@yahoo.com with the subject “Complaint — order number”
- Attach: a description of the defect, photos of the defect, and your order number or proof of purchase
- We will get back to you within 3 working days
- We will resolve the complaint within 30 days
Ways to resolve a complaint:
- Repair or replacement of the goods
- Price reduction
- Refund (if the defect cannot be remedied)
Contact for returns and complaints
Email: mercurys95@yahoo.com
Phone: +420 777 420 565
Address: Filip Lier, Company ID (IČO): 29811660, Vochov 277, 330 23 Vochov, Czech Republic