Shipping Policy

We ship from Vochov, Czech Republic. All orders are usually processed and dispatched within 1–3 working days of payment confirmation.

Carriers and delivery options

Czech Republic

• Zásilkovna (Packeta) — pickup point / Z-BOX: delivery to your nearest pickup point or Z-BOX locker
• Zásilkovna (Packeta) — home delivery: delivery straight to your home or workplace

Estimated delivery time: 1–3 working days from dispatch.

Slovakia

• Zásilkovna SK — pickup point / home delivery

Estimated delivery time: 2–5 working days from dispatch.

Other EU countries

• Zásilkovna (Packeta) — international delivery (Germany, Austria, Poland, Hungary and other EU countries)

Estimated delivery time: 3–7 working days from dispatch.

Outside the EU (worldwide)

• International shipping via Packeta partners / the international postal network

Estimated delivery time: 7–21 working days from dispatch (depending on the destination country).

Shipping rates

Current shipping rates for your destination are always shown in the cart before you complete your order.

Tracking

Once your parcel has been dispatched, you will receive an email with a tracking number and a tracking link. You can track your parcel directly on the Zásilkovna website (packeta.cz) or with the relevant carrier.

Customs duties (shipments outside the EU)

Shipments delivered outside the European Union may be subject to customs duties and import taxes in the destination country. These charges are not included in the order price and are paid by the recipient. We recommend checking the rules in your country in advance.

Damaged parcel

If your parcel arrives damaged, make a written record with the carrier immediately or refuse to accept the parcel. Contact us at mercurys95@yahoo.com with photos of the damage — we will sort it out quickly.

Contact

Email: mercurys95@yahoo.com
Phone: +420 777 420 565